Data Privacy Policy
This Privacy Policy explains how WildDice collects, uses, stores and protects personal information when you register, play or otherwise interact with our online casino services in Canada. We respect your privacy and describe below the types of information we collect, why we need it, how we handle it and the choices available to you.
Types of data we collect
We collect several categories of information to operate accounts, process payments and maintain a safe gaming environment. That includes personal data, technical data and transactional data as described in the sections below.
Personal data
Personal data includes the information you provide when registering or updating your account, such as name, date of birth, email address, phone number, billing and residential address, government ID for verification, and payment details when required. We also collect identity verification documents where needed for anti-money-laundering checks and to comply with our account rules.
Technical data
Technical data covers device and connection details, IP address, browser type, operating system, device identifiers, and log information. We use this information for security, fraud prevention, to deliver a responsive site experience and to diagnose technical issues.
Transactional data
Transactional data consists of deposits, withdrawals, bets, game activity, bonus usage, loyalty point activity and customer support interactions. We retain records of transactions and play history to allow account management and to resolve disputes.
How we use your information
We use your information to create and manage your account, process payments, verify identity, prevent fraud, and deliver customer support. Transactional and technical data are used to operate the service, maintain security, and comply with legal obligations. We may also use aggregated, non-identifying data for analytics and product improvement.
Data protection practices
We protect information using industry-standard security measures such as encryption, secure access controls, and regular security reviews. Access to personal data is limited to authorised personnel or service providers who need it to perform their duties. Staff handling personal data receive appropriate training on data protection and confidentiality.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, and for analytics and security. Third-party providers may place their own cookies for analytics and advertising. You can manage or disable cookies through your browser settings, though some features may be affected if cookies are blocked.
Information sharing and third parties
We may share personal data with trusted third parties such as payment processors, identity verification services, game providers, analytics partners and customer support vendors. We require these partners to protect your data and use it only for the purposes we specify. We may also disclose information when required by law or to protect the safety and security of our users and services.
User rights
You have the right to request access to your personal data, ask for corrections, request deletion where permitted, or object to certain processing. You may also withdraw consent for specific uses, though withdrawing consent may affect the availability of some services.
Access, correction and deletion
To exercise your rights or to ask questions about your personal data, contact our privacy team at [email protected]. We will respond to verified requests within a reasonable time and may request information to confirm your identity before taking action.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. When we make material changes we will post an updated version on the site and indicate the effective date. Continued use of our services after changes indicates acceptance of the revised policy.